Terms of service

About these terms

These terms are an agreement between you and Ismael Rakei (“we”, “us”), who makes Autino. They cover the Autino app for Windows, the Autino server, paid plans and this website. By creating an account or using Autino you accept them. If you don’t agree, please don’t use Autino.

The privacy policy explains what we do with your information and is part of these terms.

Your account

• You must be old enough to accept these terms where you live, or have a parent’s or guardian’s permission.
• Give a real email address and keep your password to yourself. You are responsible for what happens under your account.
• One person per account. Don’t share an account or sell access to it.
• If you think someone else is using your account, change your password and tell us.

Plans and the AI allowance

Spelling and grammar checking is free and has no limit. The AI features (chat, rewriting, translation and voice typing) use a monthly allowance that depends on your plan and resets on the first day of each month. When it runs out, the AI features pause until the next month or until you get Plus.

We may change the size of the allowances, for example when AI providers change their prices. If a change lowers the allowance of Plus, it does not apply to time you have already paid for.

Paying for Plus

• Plus is paid in meticais (MZN) with M-Pesa or e-Mola, through our payment provider Payzeno. The price is shown before you pay.
• Each payment adds 1 month (30 days) or 1 year (365 days) of Plus. Paying while Plus is running adds the time to the end.
• Plus does not renew by itself. When the time ends, your account goes back to Free.
• Plus starts once the payment provider confirms the payment. If money left your account but Plus did not start, contact us with the date and number used and we will fix it or refund you.
• Apart from that, payments are not refunded, except where the law says otherwise. Time left on Plus is not refunded if you delete your account or it is suspended for breaking these terms.
• Prices can change. A new price applies only to payments made after the change.

Using Autino fairly

Don’t use Autino to:

• Break the law, or harm, harass or deceive other people.
• Create spam, malware, or content that sexualises children.
• Get around the allowance, the rate limits or the security of the server, or call the server from anything other than the Autino app.
• Copy, resell or rent Autino or its AI features, or use them to build a competing service.
• Overload or disrupt the service.

The AI service provider’s own usage rules also apply to what you send to the AI features.

AI answers

AI can be wrong. Rewrites, translations, transcripts and chat answers may contain mistakes or miss what you meant. Check them before you rely on them or send them to anyone, especially for legal, medical, financial or other important matters. You are responsible for what you do with them.

Your text

What you write and say stays yours. You give us only the permission needed to process it so the features work, as the privacy policy describes. We do not keep your text or recordings and do not use them to train AI models.

Other services

Some features depend on other companies: Clerk for sign-in, an AI service provider for the AI features, LanguageTool for grammar checks, and Payzeno with M-Pesa and e-Mola for payments. Their own terms also apply when you use those parts, and we are not responsible for their services being unavailable.

Updates and changes

We improve Autino over time and may add, change or remove features. The app checks for updates and may need an update to keep working with the server. We try to give notice before removing something important you paid for.

Deleting your account, and suspension

You can delete your account at any time in the app: Settings, then Account, then Delete account. This removes your sign-in and the information we hold about you, as the privacy policy describes, and cannot be undone.

We may suspend or close an account that breaks these terms or puts the service or other people at risk. Where it is reasonable we will tell you why first.

No guarantees

Autino is provided “as is”. We work to keep it running and correct, but we can’t promise it will always be available, free of errors, or right for every purpose.

As far as the law allows, we are not liable for indirect losses such as lost profits, lost data or lost opportunities, and our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer protection law that cannot be limited.

Law

These terms are governed by the laws of Mozambique. If we have a disagreement, please contact us first: most problems can be solved quickly. If not, it will be decided by the competent courts of Mozambique, unless the law of your country gives you the right to go to your local courts.

Changes to these terms

If we change these terms, we will update the date at the top. If a change matters, we will also tell you in the app or on this website before it applies. Continuing to use Autino after that means you accept the new terms.